Originally Posted by
NH_Clark
I'm a big-softy for these sort of life moments. teared up watching the short vid.. moreso because I'm aware of how tumultuous 30 years at United may have been, with bankruptcy, union issues.. changes in leadership .. some good and lots bad, and merges along the way.
Capt. Flanagan's unwavering customer service and attention to the flyer is awe-inspiring and rare. Just wish we had more UA employees like Denny that appreciate the customer!
It is so very true. When I pass the video along to others, I tell them that he did this for every flight--the gate announcements, greeting at the door, etc.--not just for his retirement flight. That is even more impressive to know it was done for 30 years.