Originally Posted by
kipper
Wow, have high standards for a job that doesn't even pay minimum wage?
I have high standards because they want our tip money, so the job doesn't just pay min. wage. High standards because they want OUR MONEY at the end. I expect to tip 25%-30% for excellent service I start out there. We have left every kind of tip from nothing to even over 30% before.
I ate out by myself once last year due to my husband was working, left the waitress $7 on a $12 and something cent check.
I have high standards because **WE** THE PEOPLE PAYING FOR THE SERVICE, SO YEAH we should get ALL the SAY SO IN IT as to how we want the service since we are PAYING for it.
Originally Posted by
kipper
I know servers who were fired by corporate, even though their local franchise owner loved the server, because corporate determined they were comping too many things. Never mind that the comps were fine with management, corporate felt their comp rate was higher than normal. Servers cannot always comp things without management's approval, or may be very reluctant to comp anything.
You are 100% WRONG, because servers can pay for customer's stuff if they choose to. I have seen servers on the internet say they paid for customers items because they genuinely felt bad and didn't want to get stiffed.
I know I'd rather pay for a coke if I were a server than get completely stiffed because the customer thought I didn't care about them. While it might make me pay for it if the customer stiffed me still, I would deserve it. WHY should the company pay for something *I* messed up? That is a bit unfair, don't ya agree?
They can always comp things without a manager's approval if *THEY* PAY FOR IT, DUHH! You have NO CLUE OF WTH you are talking about!
As far as playing on the job, do you spend every second of every work day working, not applying make-up, not talking to any coworkers about anything other than business?
In all honesty, when I have work, I am not playing. I even had my recommendation letter have my former boss put "She was always detailed and gave 100%." This was from a place I worked at for almost 6yrs that I was laid off from in 2012. At that office, when the internet server was down, everyone else was playing except me and one other lady that cleaned. She dusted, while I vacuumed. I *****EARN********* my pay. I am not lazy. I don't like being bored. I would rather have SOMETHING to do than nothing. At the donut shop/diner I worked for back in 1998-2002 off and on a little over 2yrs worth(I was counter help), I used to when I had down time(usually an afternoon shift it wasn't as busy), I would help clean the back, move things to sweep under, wipe the chairs, etc. Things that NOBODY ELSE did but ME. At that donut shop/diner job, I got a raise within a month and a half of working there(this was my very first job back then). Went from min. wage $5.15/hr to $5.50/hr. We made tips at the donut shop/diner as well.
I try to just do my work. When it has been slow and I had the time, THEN I chatted with co-workers. Understand the HUGE DIFFERENCE HERE? If I was busy, HECK NO would I be playing around. I had no time to.
I would rather have a server who is having fun than one who is a sourpuss because they can't have any fun at work.
We shall see when you want to leave or choking that you want your drink or check...... It's easy to say until you need something and your server is flirting or chic chatting it up with customers.
I'd rather pay someone that
WORKS for their money than a LAZY, UNCARING worker. I don't want a lazy worker working for the tip I am giving them. They are there to do their job, so do their job.
I bet if you saw your server while your food got cold chit chatting, you wouldn't be too happy. Don't lie now..
I bet if you had to leave, you saw your server was flirting with a guy, you would be pissed you didn't have your check and you know it. Don't lie now!
I'd rather have a person that is ****WORKING******** for that tip. I am not going to pay them to stand there and look pretty. It's not a modeling gig.
The server bringing out the condiment before your meal is great, assuming she's supposed to get it. In some restaurants, depending on the condiment, it is the kitchen's responsibility to place the condiment in a container and place it on the plate.
I have had LOTS of servers bring condiments out before my food( some did it on their own, others I asked). My point of this is, that the server can **********ALWAYS************* bring the condiments ahead of time. I have even seen a waitress we had at Chili's pump the ranch out the pump. Servers have A LOT of power over issues and the condiments issue, they are 100% RESPONSIBLE for no matter *WHO* runs the food. Servers should earn their *OWN* tip in this life. NOT to be dependent on another server that isn't seeing a part of the tip we give.
The server should ensure it is entered into the computer so the kitchen knows, but a different server wouldn't know it was supposed to be there necessarily.
Actually they would because they have a *TICKET OR KITCHEN COMPUTER SCREEN ORDER TO COMPARE THE FOOD TO. HOW do you think they get your order right in the kitchen to begin with before it comes to you? Because the server put in the order correctly. That other server can always find out what I ordered if they ask to see the ticket(IF THE SERVER PUT IN THE ORDER RIGHT OF COURSE), it's just that simple. The main thing is, MY SERVER THAT IS EARNING MY TIP I AM GIVING IS THE PERSON THAT SHOULD BE SERVING ME, NOT THIS OTHER SERVER ANYWAYS SO THE CONDIMENTS ISSUE IS ON THE SERVER. It's NEVER a kitchen staff error no matter even if a member of the kitchen staff brought me my food, my server STILL could have brought the condiments out ahead of time. You don't realize HOW MANY SERVERS ALL ON THEIR OWN brought my condiments out before my food was ready. There's been a number of them over the years. There's also been times where I asked for them to do so and 99.9% of them complied.
There are times where I know I'm getting a dessert before I finish my meal, or will get a dessert to go. Likewise, sometimes, my husband and I don't split a dessert. We'll each order one, or one of us will get one, the other won't. Please don't assume that everyone shares desserts.
I 100% TOTALLY AGREE that NO SERVER should **ASSUME** ANYTHING and that goes for bringing the check without asking as well. No server should assume period. I was stating that most people share desserts as to not even ask about it when my husband is finished and I am not. That's rushing me. The server should ask "Is there anything else I can get you all?" Not specifically mentioning dessert.
You don't want people to assume you share a dessert, but seem to be arguing with me about assuming to bring the check without asking, WHY is that, huh? No server should be deciding when it's time go to. That's controlling even if they guess right, I take points off the tip for their controlling ways.
If one asks for the check before one gets their food, then the server will probably figure the patron will eat quickly, not want refills, etc., and not be very attentive.
NO, because you didn't **PAY** yet, I VERY MUCH DISAGREE 100%! ONLY if you pay would that happen. Getting the check doesn't mean anything about paying. You can tell the server "I will wait to pay until I am finished eating." You do realize that, right?
Honesty is important to me, and I would reward honesty. Let me get this correct... You would rather a server, who makes about $3/hour, plus tips, comp your $20 meal, because they made a mistake, so you can leave them a $2 or $3 tip?
No, I NEVER said a $20 meal. A COKE off the bill for my inconvenience, that's it. I WOULD NEVER expect the entire meal to be comped. WHERE do you get that from, huh?
This is what I said in my situation I did really have as I mentioned earlier "So I told him we had enough food, that I'd rather have something off the bill even if it's just a coke. "
Doesn't that tell you all I expected was a coke, not almost 2 cokes worth the $5 he got his manager to take off, huh??
I expect them to PROVE they are sorry if they took away A LONG TIME AWAY from us. Time is money for BOTH of us(server and customer). If they show they care, we care.
The time on most checks is not the time you ordered, but the time the server pulled up your check to print it. I know the time on the Texas Roadhouse receipt is the time they pulled it up to print it. As an FYI, Texas Roadhouse has very specific timing that they try to follow. It's something like appetizer within 5-10 minutes, salads within 5 minutes of the appetizer being delivered, entrees within 15 minutes of salads or appetizer, depending on what was ordered. I would guess Outback and other restaurants have something similar. What may seem like too long to you may be following their corporate timeline.
See, if I were a server, if let's say a party of 2 would order an appetizer, a salad, and 2 entrées, I would ask if the customer wanted their side salad before their appetizer. I have been served my side salad before our appetizer twice at Marconi Grill without requesting it. It was so cool, because I am hungry and honestly thought that something that takes less time should come out first.
As far as the printing goes, why did my server print it then and not when she entered it if she wanted to print it ahead of time? To me, this makes no sense to print the check when customers can have coupons(especially at Texas Roadhouse) and can get desserts, etc. So it's just stupid to do this because it wastes paper, time, etc. If I were a server, I wouldn't print a check ahead of time period, because there's just too many maybes or I don't knows unless the customer specifically asked me for their check. Talk about wasting time and money by doing that printing it over and over again. This happened once at Ruby Tuesday. This waitress we had decided to bring the check and I had a coupon. She seemed mad. Well, no one made her print the check but her. She had to do the check again. I can't imagine if I ordered dessert, she would have printed the check again only for me to give her a coupon to print the check a 3rd time. It wastes money for the company contributes to prices going up, so I wouldn't dare do a stupid thing like that.
Unless the coupon has the stipulation to tell the server beforehand, I don't, because it creates bad service since all they see is a person that likes cheapness(using a coupon conveys that in their mind) and that you will tip on the discounted amount. Depending on the coupon, if the service was very good, I tip on before the discount. It all depends on the service.