Originally Posted by
koje581
I care about connection time, type of aircraft and seat so I do check my reservations quite often, regardless if its tomorrow or in 11 months. I have never been informed by AA about an equipment change that resulted in the same class of service as I booked. If the plane changed to less seats and now in a different cabin, I would expect a call. However, you paid for a business class ticket on AA, not a full flat seat. Maybe some routes exist that guarantee the type of seating, but it isn't happening on routes I fly. I do understand that the choice you made may have depended on the type of aircraft and seating, but again, its not guaranteed. I understand the disappointment of these changes on longhaul overnights as my last EZE J flight was changed from 772 (1-2-1 seating) to the 777 (2-3-2 seating), and was expecting the lie flat, but ~12 hours before departure the plane type was changed. I booked business, flew business, so had no official complaints to make. Checking the My Trips section of AA.com daily only takes a couple minutes max and can provide the peace of mind that your travel will take place as expected, or better give you the opportunity to make adjustments when the changes were made outside of your control (by AA, etc.)
In my experience AA has been very vocal about schedule changes. I have been changed type of aircraft,connection times,seats with no notification at all , to only check my PNR very early in the website and see the changes. About a month about I- picking up the very early schedule changes... I've been called by AA notifying me about the changes. I sometimes book flights with up to more than 6 months in advance, so it's very common for me to experience equipment changes.
I have gotten AA's automated flight notifications. Both about changes, and day of flight when in delays. As also i have gotten AA personal calls and voicemail from their personnel at Mexico, and have even been called directly from Peru too. My last changes on my PNR i have been called very politely by AA in Peru if i am ok with the changes, and spoken with human AA agent notifying me about the schedule/equipment changes. Very common for me to be called directly from folks at Mexico or Peru when changes arise.
(The funny thing is that i notice changes faster than AA, probably used to check PNR on a weekly, 2 weeks basis. I as some people care about all things including my seating,equipment, connection time and route).