Originally Posted by SFBayGuy

Maybe there were simply none available. In my experience they don't announce that when you check in.

Originally Posted by bhrubin

Oh my. First, suite upgrades are based on availability. So if they're not available, your benefit is being honored still and there's no reason to complain. Second, if you've only had 6 stays this year, you're either staying for many nights/stay or are not likely on pace to requalify for Platinum. With longer stays, suite availability is obviously far less likely. If you're not likely to requalify, your complaining seems fairly moot.

Third, if you're staying at a hotel without suites, it's hard to get the upgrade in the first place. People whining about lack of suite upgrades who stay mostly at Element, Aloft, Four Points, which have rare or no suites, or even Sheraton, with few suites, are barking up the wrong tree. Just like people staying over holidays or during a massive city wide convention who make similar complaints.

If you are at a hotel that has availability for standard suites and you as a Plat are not offered the upgrade, then ask to speak to the manager...and call the Platinum support line. If you choose not to do this, then you should also choose not to complain about it afterward.