Originally Posted by
Eastbay1K
A harsh result for what sounds like a one-off by a nice server. Depending on the place, a server might be quite limited in the ability to comp an item.
The server's candor was rare. I don't need to ruin her day or perhaps her livelihood by anything more than perhaps a reduced tip.
There are plenty of reasons to "talk to management" as a customer of the service industry. For me, this is not one.
C'mon, I'm sure the server had multiple tables. If she screwed up one meal, her income wasn't seriously impacted. If she screwed up everyone's meal, she needs to find a different line of business. Mistakes have consequences. This is how we learn and improve.