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Thread: Who pays for bags damaged on an airport conveyor system?
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Old Jun 1, 2016 | 7:18 am
  #5  
tev9999
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I had always understood that zippers, along with wheels, handles, etc. were not covered - but apparently the DOT disagrees and notified airlines back in December they must cover this type of damage.

http://www.latimes.com/business/la-f...204-story.html

I would go back and escalate with Southwest.
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