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Thread: Boost Your Points Offer
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Old May 30, 2016 | 8:58 pm
  #23  
lingua101
15 Years on Site
 
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Originally Posted by AccorHotels Concierge
Dear SEAfarer,

I’m sorry for the frustration over this ongoing matter. Customer services are the only people who can help you with this issue and they will need the correct documentation to do so. It would be best if you could send the requested documents to them as soon as possible so that they can look into this matter and award you the correct points.

Please do let me know how this goes and if there’s anything else I can do to help.

I hope you enjoy your stay at ibis!

Best,

Amy
Amy,

Just to give my feedback. Accor Customer Service in my opinion is the worst to deal with. They are very slow to response and if they response the response normally does nto address the issue.

I really hope this can be improved.
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