Originally Posted by
AccorHotels Concierge
Dear SEAfarer,
I’m sorry for the frustration over this ongoing matter. Customer services are the only people who can help you with this issue and they will need the correct documentation to do so. It would be best if you could send the requested documents to them as soon as possible so that they can look into this matter and award you the correct points.
Please do let me know how this goes and if there’s anything else I can do to help.
I hope you enjoy your stay at ibis!
Best,
Amy
Amy, I have forwarded via email both the original Boost Your Points offer email and the acceptance of my registration, AND a screenshot of my points record from the 3 stays required (I did 4.)
No response.
Apparently, they are only programmed to respond to the online entry form, which asks for some attachments if available, and so I suppose I will have to print these documents, scan them, and then attach them as pdfs.
All of which I can do, but why am I so pessimistic that it will amount to anything?
At least I am back home on my computer which does not get totally blocked by the pop-ups that come from that "missing points" webpage. We'll see.
I suppose I'll just have to do the same thing with the winter offer that ignored my Dec. 6 stay for the 3rd qualifying two-day stay in that promotion.
Pourquoi je pense qu'il doit y avoir une barrière linguistique , quelque part dans tout ce gâchis?