Originally Posted by
sea_jeff
I might have mixed up AA w DL.
Sorry! Flown a fair amount of both lately.
No worries! The reason I asked is my experience above where my AS number was on the AA reservation but not applied to the individual segments correctly so I'd get Group 1 if I chose a MCE seat, and Group 2 if I didn't when both should be Priority.
Originally Posted by
worldtraveller76
This has been happening to me every time I fly AA lately. I can always choose an mce seat but i always end up in group 2. I wrote a letter to AA customer service and their response was just to board in the priority group. Not helpful.
Try having an agent at the airport or AC lounge go into your reservation and apply your AS number to each segment individually.
I emailed AS Mileage Plan too, and included images of the boarding passes showing the wrong group, since it's a benefit for their elites and they might have a little more pull with AA than I would as an individual. Their response:
Dear rustykettel,
Thank you for sharing your feedback regarding our partner American Airlines boarding procedure. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
At Alaska Airlines we believe there is never an excuse for poor service. A large part of our business is our partnerships with other airlines and we regret when travel of this kind does not go smoothly for our customers. We take great pride in working to deliver exceptional service and are eager to correct errors and address issues when they are called to our attention. Your comments have been forwarded to our Marketing Department for review.
rustykettel, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska Airlines flight soon.
Sincerely,
<customer care rep name deleted - used their full name too!>