The problem seems to be that the AI website doesnt include O6 AviancaBrasil on some of the drop down menus with other Star Alliance Airlines. The agent put in my correct FF number but listed it as Avianca (AV).
Any suggestions on who to contact at AI or Star Alliance? I assume they have some type of integration support or IT staff.
FWIW I have had some really nice experiences on AI but my frustration is that I want flights credited and benefits available when I travel.