Originally Posted by LAXR202W

Flight looked empty - both J and Y. Asked at check-in counter if upgrades were available. Was told yes and it would be $475. The agent called over her colleague to process the upgrade. He checked and said T fare class i.e. award travel was not eligible for upgrade. I asked him to double check and he did try to process the upgrade but got an error stating "Passenger not eligible for day of departure upgrade"....

Was ok in the end as flight was empty and we had throne' seats in row 21. However, the lack of IFE made the flight feel a lot longer than it actually was.