Originally Posted by
not2017
I received the email from Conrad/Hilton canceling my resv. I emailed back that it was a promotion and available for quite few days. I received the reply that Hilton would offer 50% off the BAR for a maximum of 5 nights. Still negotiating. I think it is total crock that they put this special out, with availability of only one room and then say it is a mistake. I think this was a special rate that wasn't meant for the general public and was put on Hilton.com by mistake.
Did you reach any conclusion.
I just received this email message.
"Dear Flyer31,
Once again, we sincerely apologize for the inconvenience. We could not be more apologetic that our system offered this erroneous rate. Once this issue was identified we worked to resolve it as quickly as possible. For that reason, we would like to offer you 50% off our Best Available Rate for one stay up to 5 nights.
On behalf of the entire team, please accept our most sincere apologies and we hope to welcome you soon. We do know that when we tell you that we are within our rights, as outlined in the terms and conditions, this does not make it any easier.
We do hope we can find an amicable solution to this issue."