Hilton Conrad Chicago $70 suites
May 3, 2016, 1:19 am
#16
Join Date: Mar 2003
Location: EWR Ionosphere Club, LAX Clipper Club, Still Traveling Global, yearly BIS miles
Programs: EAL Silver Wings, I-Club, Flying Colonels DL, WorldPass PLat from the olde Meatball and PE SMARTbank
Posts: 1,986
I will just show this email to the airline I am sure they will understand.
Just received the following email from the Conrad Chicago:
"Dear XXX
Recently, an erroneous guest room rate for The Conrad Chicago was mistakenly entered on our website.
Unfortunately, we are not able to honor this erroneous rate and have cancelled your reservation in accordance with the terms of our Site Usage Agreement.
We sincerely apologize for any inconvenience this may have caused."
Easy come...easy go.
"Dear XXX
Recently, an erroneous guest room rate for The Conrad Chicago was mistakenly entered on our website.
Unfortunately, we are not able to honor this erroneous rate and have cancelled your reservation in accordance with the terms of our Site Usage Agreement.
We sincerely apologize for any inconvenience this may have caused."
Easy come...easy go.
May 3, 2016, 7:40 am
#20
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,944
But I was a bit suprised at the message I got too... As a HH Diamond I would have appreciated a more apologetic message and perhaps even a token
but tis life, I will just have to remember not to book them should I go to Chicago again Its my only way to vote for these actions
Onto the next deal
May 3, 2016, 9:07 pm
#22
Join Date: Jun 2010
Location: Peoria, IL
Programs: AA,UA,DL,BA,HH,*W,BW
Posts: 175
I received the email from Conrad/Hilton canceling my resv. I emailed back that it was a promotion and available for quite few days. I received the reply that Hilton would offer 50% off the BAR for a maximum of 5 nights. Still negotiating. I think it is total crock that they put this special out, with availability of only one room and then say it is a mistake. I think this was a special rate that wasn't meant for the general public and was put on Hilton.com by mistake.
May 4, 2016, 5:08 am
#23
Join Date: Jul 2015
Location: SRQ, AMS, AGP
Posts: 200
not2017, SwiftFox,
Realistically, this is a case where the price clearly wasan error illogical (of course I would never admit to taking advantage of a pricing error).
Why chase it or get overly upset about it?
While definitely disappointing, Hilton did send a notice explaining the cancellation (which is more that we get sometimes) and that notification came promptly, so there should be no risk that other bookings were done around that plan. The fact is that we can only assume that a hotel would not sell rooms at -$40 a night, so their backing out of the deal is completely understandable and they don't owe you anything.
Please - don't come out fighting, I am not trying to incite a riot, just saying that in this game we win some and lose some.
Realistically, this is a case where the price clearly was
Why chase it or get overly upset about it?
While definitely disappointing, Hilton did send a notice explaining the cancellation (which is more that we get sometimes) and that notification came promptly, so there should be no risk that other bookings were done around that plan. The fact is that we can only assume that a hotel would not sell rooms at -$40 a night, so their backing out of the deal is completely understandable and they don't owe you anything.
Please - don't come out fighting, I am not trying to incite a riot, just saying that in this game we win some and lose some.
May 4, 2016, 8:01 am
#24
Original Poster
Join Date: Oct 2011
Posts: 3,837
not2017, SwiftFox,
Realistically, this is a case where the price clearly wasan error illogical (of course I would never admit to taking advantage of a pricing error).
Why chase it or get overly upset about it?
While definitely disappointing, Hilton did send a notice explaining the cancellation (which is more that we get sometimes) and that notification came promptly, so there should be no risk that other bookings were done around that plan. The fact is that we can only assume that a hotel would not sell rooms at -$40 a night, so their backing out of the deal is completely understandable and they don't owe you anything.
Please - don't come out fighting, I am not trying to incite a riot, just saying that in this game we win some and lose some.
Realistically, this is a case where the price clearly was
Why chase it or get overly upset about it?
While definitely disappointing, Hilton did send a notice explaining the cancellation (which is more that we get sometimes) and that notification came promptly, so there should be no risk that other bookings were done around that plan. The fact is that we can only assume that a hotel would not sell rooms at -$40 a night, so their backing out of the deal is completely understandable and they don't owe you anything.
Please - don't come out fighting, I am not trying to incite a riot, just saying that in this game we win some and lose some.
May 4, 2016, 3:20 pm
#25
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,944
My advise is to negotiate with the property! I am sure a solution can be found. It is after all just opening so I am sure bad press is NOT what they want!
May 16, 2016, 1:11 pm
#26
Join Date: Jun 2011
Posts: 721
I received the email from Conrad/Hilton canceling my resv. I emailed back that it was a promotion and available for quite few days. I received the reply that Hilton would offer 50% off the BAR for a maximum of 5 nights. Still negotiating. I think it is total crock that they put this special out, with availability of only one room and then say it is a mistake. I think this was a special rate that wasn't meant for the general public and was put on Hilton.com by mistake.
I just received this email message.
"Dear Flyer31,
Once again, we sincerely apologize for the inconvenience. We could not be more apologetic that our system offered this erroneous rate. Once this issue was identified we worked to resolve it as quickly as possible. For that reason, we would like to offer you 50% off our Best Available Rate for one stay up to 5 nights.
On behalf of the entire team, please accept our most sincere apologies and we hope to welcome you soon. We do know that when we tell you that we are within our rights, as outlined in the terms and conditions, this does not make it any easier.
We do hope we can find an amicable solution to this issue."
