Originally Posted by
JonNYC
Very happy to report that Chase contacted me just now and advised me that the temporary credit that was on my account is now permanent-- 100% refund. Thanks as well to SixtCustomerServices for help via PM.
Great to know that you got your money back. (Sixt deserved to be sued for the full value of the holiday arrangements you had to cancel because of their incompetence.)
Originally Posted by
Often1
Second, the pattern here on FT is that someone from Sixt will magically appear and tell you that he will make it right if you handle it by PM. There must be hundreds of threads like that. The pattern adds up to horrific customer service with no consumer response and then individualized opaque attention only after social media (including FT complaints).
I see that this is indeed what happened in the end. Although I was happy in 2014 when
my issue at DUB was solved in the very same way, I now see that these are not exceptions to the rule but their SOP.
Won't rent from Sixt again.
