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Old May 14, 2016, 6:56 pm
  #757  
G-CIVC
 
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Originally Posted by sxc
I doubt call centre staff are going to know about their CRM efforts. Have a look at page 4 of this:

http://downloads.cathaypacific.com/c.../index.htm#/4/
Wow, interesting, thanks for sharing this. I actually called in to try adding existing bookings to my 'registered account', but I was told this isn't available yet. Then I pulled a half-dykwia and asked if it'd affect revenue tracking for non-CX elites. The rep said that has nothing to do with this registered account thing and would depend on name and DOB and not this feature......

Long story short, I wasn't able to add my existing (plethora of) reservations to the registered account and was told not to bother anymore

PS i called HK IT assistance, if that makes a difference
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