FlyerTalk Forums - View Single Post - Changes to MPC announced for 15 Apr 2016

May 14, 2016, 6:41 pm

#756

sxc

FlyerTalk Evangelist

Join Date: Dec 2004

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Posts: 10,780

Quote:

Originally Posted by G-CIVC

Just got off the phone with a customer rep about this. She said it's irrelevant (for tracking non-CX elites) and everyone at IT doesn't know what this is for yet...

I doubt call centre staff are going to know about their CRM efforts. Have a look at page 4 of this:

http://downloads.cathaypacific.com/c.../index.htm#/4/

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