Originally Posted by
StevensFirstPrints
I once had a customer demand a receipt for a rewards night stay. Of course the folio for that stay printed blank. He demanded I write "0 balance per front desk services" and print & sign my name.
The hilarity of it all is even after you receive a 0 balance receipt, the GSR can simply reinstate the reservation and extend it another 20 nights if he or she wants too and you wouldn't know until you saw the charge on your card.
Morals of the story, printed receipts aren't everything, check your credit card statements, stay at reputable hotels.
- Former IHG Guest Services Supervisor in Jax, Fl.
Of course an agent can pretty much do anything they want. But I insist on a printed receipt because it is powerful evidence that I owe nothing at checkout. So, if an agent adds something fraudulent or accidentally, I have some evidence with which to dispute the claim. And, yes, I have had so-called reputable hotels make errors (e.g. charging someone else's room service to my account or charging me for minibar purchases that I did not make).
I do agree with other posters here that an immediate email is an acceptable substitute.