Originally Posted by
JJeffrey
Sorry if I missed it upthread, but who exactly did you talk to at AA? In a case like this you need to speak with AAdvantage Customer Service...not the normal EXP desk, AA customer relations, or any email contact at aa.com. Call the EXP desk and ask to be transferred to AAdvantage Customer Service.
At first I wouldn't even mention the bad responses you received, just start over and say you purchased a F/J ticket but the miles only credited as Y. Have the PNR and ticket numbers ready for reference.
Yes, started with AAdvantage CS, then they consulted EXP desk.
Then back to AADvantage (HUCA).
Finally, this is the end of the road.
I think the last person who looked at my file went and got a PhD on my ticket.
She even quoted the sentence to which I apparently "agreed" while checking the boxes:
"First/Business Fares may be an Instant Upgrade and therefore subject to restrictions."
I am tired of this now. I will just have to move on..