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[2016 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

[2016 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

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Welcome to the 2016 "NEWBIE LOUNGE"
Ask Your Consolidated / Combined AA Questions Here (flame free)
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Old Oct 30, 15, 8:30 pm
  #1  
Original Poster
 
Join Date: Oct 2015
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Arrow [2016 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

Hi, first post, been lurking for awhile...I recently flew TYS-DFW-SFO, and the miles for the DFW-SFO leg are missing. I've called the Platinum desk a few times and both agents (one was rude as hell, BTW) say that I'm not on the flight manifest. I definitely got to SFO, and I had zero delays / hiccups on the way out. (return was a much different story, I went thru DFW during the Oct 22/23 meltdown, Geez).

The only hard documentation is have is my baggage tag. No ticket (who the hell keeps tickets anyway).

Anyone had cases where they were mysteriously missing from the manifest? Agents act like there's NO way the manifest is incorrect. This was the day after the US AA merger (Oct 18). Feels like an episode of lost.

Thanks.
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Old Oct 30, 15, 8:34 pm
  #2  
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Originally Posted by oysterhead43 View Post
Hi, first post, been lurking for awhile...I recently flew TYS-DFW-SFO, and the miles for the DFW-SFO leg are missing. I've called the Platinum desk a few times and both agents (one was rude as hell, BTW) say that I'm not on the flight manifest. I definitely got to SFO, and I had zero delays / hiccups on the way out. (return was a much different story, I went thru DFW during the Oct 22/23 meltdown, Geez).

The only hard documentation is have is my baggage tag. No ticket (who the hell keeps tickets anyway).

Anyone had cases where they were mysteriously missing from the manifest? Agents act like there's NO way the manifest is incorrect. This was the day after the US AA merger (Oct 18). Feels like an episode of lost.

Thanks.
Welcome to FlyerTalk.

Did AA not send you an e-ticket? Did you not have a boarding pass? Check for those. The Platinum line (it's all the same people, other than EP, with prioritized answering) might have been better able to serve with the ticket number; if you retrieve it, try calling again.

Most of us keep the first and retain the second until the miles show up in our accounts. (If all you have is your PNR, that may not help so much as they get retired and reused.)

We'll eventually move this to the "Newbie Lounge" thread.

/Moderator
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Old Oct 30, 15, 8:39 pm
  #3  
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Hi, thanks. Yes I have an eTicket. They find my ticket, but are asserting that I flew from to DFW to SFO on a unicorn (not the flight on my ticket).

I do not have the boarding pass, deleted from my wallet. Good advice to keep until the miles post.

What's REALLY annoying is the lost miles will keep me from qualifying for EXP when I travel next week.
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Old Oct 30, 15, 9:33 pm
  #4  
 
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Can you not challenge them to look and see who was in the seat you were in? Also, if they insist you didn't fly, insist that you get a credit for the unused portion of your ticket..

I keep my BP's until the miles post - but that is only when I happen to have paper BPs. What happens for those that use the AA app and have no copy of them in these situations?
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Old Oct 30, 15, 10:01 pm
  #5  
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Originally Posted by bchandler02 View Post
I keep my BP's until the miles post - but that is only when I happen to have paper BPs. What happens for those that use the AA app and have no copy of them in these situations?
Since starting to use mobile, I take a screenshot every time for just this reason. I also make a habit of emailing myself a boarding pass if I check in online.
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Old Oct 31, 15, 1:27 am
  #6  
 
Join Date: Dec 2005
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Originally Posted by aschuett View Post
Since starting to use mobile, I take a screenshot every time for just this reason.
This.

And a picture of where I parked in the airport garage....
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Old Oct 31, 15, 2:15 am
  #7  
 
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Originally Posted by oysterhead43 View Post
They find my ticket, but are asserting that I flew from to DFW to SFO on a unicorn
ROTFL

Do you get a PDB if flying on a unicorn?
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Old Oct 31, 15, 11:57 am
  #8  
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Originally Posted by AyeCaramba View Post
ROTFL

Do you get a PDB if flying on a unicorn?
Actually unicorns normally provide a PDH (pre-departure hookah).
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Old Nov 2, 15, 8:58 am
  #9  
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Realized this is a good use of the iPhone app :

If you turn on the widget, then you can pull down from top and see the active boarding passes only. Then the old BPs ,which are being stored until miles post, don't get in your way (which bothers me when going to straight to iWallet, and is why I had deleted the now-missing boarding pass).
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Old Nov 2, 15, 10:55 am
  #10  
 
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Originally Posted by aschuett View Post
Since starting to use mobile, I take a screenshot every time for just this reason. I also make a habit of emailing myself a boarding pass if I check in online.
I don't get the need for showing a BP for mileage credit. All it shows is that you checked-in but not that you actually were on the flight. It's of no greater value than the e-ticket.

I'm still waiting 2 months later for my SEA-LAX AS flight to post after doing a gate upgrade and not having the original BP.
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Old Dec 30, 15, 8:13 am
  #11  
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Arrow [2016 NEWBIE LOUNGE] Ask Your "Newbie" AA Questions Here (flame free)

Welcome to our 2016 Newbie Lounge thread!

Please see the wiki above for more information. Thanks!

/AA Mod Team

Last edited by JY1024; Jan 2, 16 at 12:23 am Reason: update
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Old Dec 30, 15, 8:13 am
  #12  
 
Join Date: Dec 2014
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My fiancé got the Citi AAdvantage Platinum card back in November and met the spending requirement in December. Her statement closing date was 12/22/15 and the online Citi statement shows that she is owed 54,000 miles to her AA account. Yet, as of 12/30/15, still no miles. After her statement closed during the previous month, on 11/22/15, the earned miles (just 151 miles), posted correctly on 11/23/15.

Why is it taking so long during this second month with the large bonus miles? Is anyone else seeing a delay in their credit card-earned miles posting?
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Old Dec 30, 15, 11:14 am
  #13  
 
Join Date: Nov 2011
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Arrow [2016 NEWBIE LOUNGE] Ask Your Consolidated / Combined AA Questions Here (flame free)

Question about the AA miles sale (this is the 150k+115k bonus miles for $4425). Basically I want to buy the miles twice by taking advantage of the calendar year ending, but I'm not sure if they have a rule against this I might not be aware of.

The rules seem to say "Each AAdvantage member is limited to purchasing or receiving in a calendar year, a combined total of no more than 150,000 AAdvantage miles." (from googling elsewhere, it appears the 115k bonus doesn't count in this limit).

Has anyone tried taking advantage of this, ie: buy 150k miles on the 31st of Dec, buy another 150k on the 1st of Jan.

(while I know FT'ers don't normally think buying miles is a good idea, for 3 business class seats R/T BOI to BKK in Oct/Nov 2016, it appears that the cost of purchasing miles and then booking award travel on an AA partner is way less than 3x business class 'real money' tickets. )

So, my questions are:
1) Any reason I can't buy miles 'twice' (once this calendar year, once next calendar year)
2) Can I in fact put award tickets 'on hold' for 3 days even if I don't yet have enough miles to fund the trip I'm holding? (would like to hold the tickets before I buy the miles if possible)
3) Can I generally trust the award ticket availability info on the carriers websites (I read online to use BA's website to check award availability, as AA's website doesn't seem to work for checking most carriers award availability).
4) Am I right in understanding that 3 first class award tickets in the same flight never go on offer, and I should limit myself to business class? (additional note: we'll also have a lap child, so we'll be paying 10% of the first class fare I guess for the lap child.. which sounds expensive vs 10% of the business class fare, so this isn't a huge deal, although the miles difference is so tiny it feels like I'm throwing value away if I only book business class)

W.

Last edited by williamdw; Dec 30, 15 at 11:26 am
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Old Dec 30, 15, 11:38 am
  #14  
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Originally Posted by williamdw
Question about the AA miles sale (this is the 150k+115k bonus miles for $4425). Basically I want to buy the miles twice by taking advantage of the calendar year ending, but I'm not sure if they have a rule against this I might not be aware of.

The rules seem to say "Each AAdvantage member is limited to purchasing or receiving in a calendar year, a combined total of no more than 150,000 AAdvantage miles." (from googling elsewhere, it appears the 115k bonus doesn't count in this limit).

Has anyone tried taking advantage of this, ie: buy 150k miles on the 31st of Dec, buy another 150k on the 1st of Jan.

(while I know FT'ers don't normally think buying miles is a good idea, for 3 business class seats R/T BOI to BKK in Oct/Nov 2016, it appears that the cost of purchasing miles and then booking award travel on an AA partner is way less than 3x business class 'real money' tickets. )

So, my questions are:
1) Any reason I can't buy miles 'twice' (once this calendar year, once next calendar year)
2) Can I in fact put award tickets 'on hold' for 3 days even if I don't yet have enough miles to fund the trip I'm holding? (would like to hold the tickets before I buy the miles if possible)
3) Can I generally trust the award ticket availability info on the carriers websites (I read online to use BA's website to check award availability, as AA's website doesn't seem to work for checking most carriers award availability).
4) Am I right in understanding that 3 first class award tickets in the same flight never go on offer, and I should limit myself to business class? (additional note: we'll also have a lap child, so we'll be paying 10% of the first class fare I guess for the lap child.. which sounds expensive vs 10% of the business class fare, so this isn't a huge deal, although the miles difference is so tiny it feels like I'm throwing value away if I only book business class)

W.
1. Surely this question is better addressed directly with AA. Ordinarily, I'd say no problem, but here you are trying to use the exact same bonus offer in two consecutive calendar years. But why can't one of your traveling companions purchase miles as well? Not an AAdvantage member?

2. Yes.

3. Websites occasionally display "phantom" availability. Since you have to call AA anyway to book CX/JL award travel, just call AA now to see if the seats you want are available. Put them on hold if they are.

4. Probably correct, but might not be universal.
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Old Dec 30, 15, 11:44 am
  #15  
 
Join Date: Aug 2009
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I just made AA gold and also have the Citi Executive Platinum card. Both say they give one free checked bag. This should mean that I will be able to check two bags free of charge on my flight right? Or is it some weird wording where they both only offer the first checked bag for free?
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