Originally Posted by
skywardhunter
By my calculation it should be:
CPT - HYD Saver: 1838
HYD - HKG Flex: 3640
HKG - BKK Flex: 700
BKK - SYD Flex: 3290
SYD - AKL Flex: 1500
AKL - CPT Flex: 7700
For a total of 18668 tier miles, so that's about 10-15% more than EK is calculating.
EK are arguing your flight is a DXB-NZ zone regardless of stopover, because they are basing it on the combinable fare components. You have likely have one itinerary comprised of combinable fares that are valid separately CPT-HYD, one HYD-DXB, one DXB-AKL and one AKL-CPT.
You might have luck emailing and ask them for a manual calculation though!