Btw, let me give you my interaction in Wellington.
I was having an exceptional breakfast in the lounge when I asked the incredibly persobable Hayley
"Is it possible to get airport transportation in an hour and can you let me now what it costs please?"
She came back a minute later and said "we have a BMW and a Bentley. The BMW is $45 and we can bill it to the room."
"Perfect. Thank you!"
I did a front desk checkout where first the agent asked me about my stay and then she said a car was ready for me and she personally came out from behind the desk and walked me to the driver and introduced him.
He took over and asked me if the temperature was ok, was there any type of music I'd like to listen to and let me know there's still and sparkling water for me. Both of which laid in the side door on a towel so as not to create spills or glass noise.
He then took the amazing scenic route to the airport instead of the motorway.
THAT'S great training and world-class service.
Traveling isn't about DYKWIA. It's about being a nobody and being made to feel special and appreciated by great hospitality.