Originally Posted by
AccorHotels Concierge
they will need the correct documentation to do so. It would be best if you could send the requested documents to them as soon as possible so that they can look into this matter and award you the correct points.
Amy
Of course, and that's what I will end up doing. It's just hard while I'm traveling, but that's WHY I save all the paperwork at checkout. Because I know I'm more than likely to need it again.
Amy, did you ever weigh in on the issue of a promo booking date missing the deadline according to the computer in Paris, but being still valid in the W. Hemisphere? Is this just a case of keep sending it in, until someone in CS admits the process is flawed and grants the case?