Originally Posted by
SEAfarer
[...] the "documentation" (which is right there in my stay record) which their rep is demanding [...]
Originally Posted by
AccorHotels Concierge
Customer services [...] will need the correct documentation [...]. It would be best if you could send the requested documents to them as soon as possible so that they can look into this matter
This exchange will seem horribly familiar to many of us. This is
not a 'dig' at
AccorHotels Concierge or any of the other Accor employees and agents who individually try to assist us. It is a sign of how far Accor's systems are from being streamlined, joined up or whatever the phrase is these days. If details of a stay are visible in a member's online profile, why does Accor ask her/him to scan and mail invoice copies?