Dear SEAfarer,

I’m sorry for the frustration over this ongoing matter. Customer services are the only people who can help you with this issue and they will need the correct documentation to do so. It would be best if you could send the requested documents to them as soon as possible so that they can look into this matter and award you the correct points.

Please do let me know how this goes and if there’s anything else I can do to help.

I hope you enjoy your stay at ibis!

Best,

Amy