Yeah, I too find it very odd why they couldn't ticket it.

I can't get past the front desk. None of the agents knew what a round the World ticket is. I did twice ask for any number or e-mail address for RTW ticketing, just like AF in Lille. Nope, they didn't have it and all three went to a supervisor - useless. The first customer service agent said I can only book using the Skyteam online tool. That's probably her supervisor's reply. The third agent said it's a ST specific fare and they can't ticket on CZ. I did give her the fare basis and said you do have it, but no, it didn't help.

FYI: I'm trying to figure out, if an ex-IKA RTW can actually be pulled off (booked and ticketed, that is) with ST. That's why I pester AZ. Right now only AZ have a RTW fare for it, despite 4 ST carries fly there (Tehran). AF and DL won't of course be able to ticket on AZ stock and for DL it's a no-no anyway as I have Cuba on the itienary.

I left a service request through the Skyteam RTW web app to Skyteam. No idea who will handle it, if anyone at all.

I'm writing a formal feedback to AZ as I received just BS on the phone. Just say that you can't be arsed to ticket it, because there was just one flight with AZ. Don't say it's not in the GDS. Or elaborate that you just don't have staff trained for RTW ticketing and thus you hope any FF books elsewhere.

Will have to call AF or DL with some other itienary (probably asking with an ex-ALG) can they sell with someone else being the 1st carrier. At least in the OW realm there seems to be an issue, which is why I was thinking it might be similar with ST.