I called AZ today with a valid RTW itienary, because the ST website couldn't find a fare for it. There's a valid AZ fare basis for the RTW ticket and my 1st flight would be AZ, so I'm puzzled by the sheer ignorance of the customer service agent. She claimed that AZ isn't able to book RTWs and they've never done it. She even put me on hold and asked a supervisor. She implied that my only option would be to use the RTW tool.
Should I HUCA or is the ST webtool my only chance with AZ?