And what does MH stand for? The program name is Marriott Rewards, hence why others thought you didn't have status.

Also, I'm doubting a bit that a phone agent would offer 30,000 points as a goodwill gesture because you couldn't get a late checkout. Maybe you misheard 3,000 as 30,000?

I definitely am hoping that guaranteed late check out starting next month will be true, and consistently applied. I am also frustrated at the lack of availability on many occasions where it seems like hotels may not be at/near capacity.