Originally Posted by RealHJ

While not a direct answer to this, what happens depends entirely on who picks up your request. I've been trying to give a JWD cert to someone well deserving at DL for a while, but the person responding to the online request hadn't even bothered to read it and just gave some generic copy and paste and clearly didn't bother to pass it on. I tried again. Ignored for weeks. Tried again. Same thing. Clearly didn't bother to read it and pass it on.

So, does the deserving person get it or not really depends on how good...or not good (careless) is the person who picks up your request. Now the chances are that it won't be passed through, if my recent experiences are a guide (DL service levels have really hit a new low in 2016 - it just keeps on getting worse).

DL service levels have dramatically decreased many, many fold over the last few years. Until sometime in 2013 or may be even 2014, you could be sure that all JWD certs you want to pass on to, say, a res agent, later via e-mail will make it. That is no more so. Now you may need to try several times (the online equivalent of HUACA) until you get someone at DL who actually cares and bothers to read your request to do what you ask.