Originally Posted by
bc1549
I'm not sure if this is the right place for this inquiry/question.
I purchased FOUR seperate $700 gift cards in late February from american express website using my AMEX SPG business card.
The status of it remained 'processing' for a few weeks so i finally decided to call AMEX and long story short it turned out that UPS delivered them 3 days after my order was placed. I live in an apartment building in manhattan and the tracking info provided by UPS states that it was "SIGNED BY: MAIL ROOM"
two days after the cards were left in mail room, they were unloaded at a MACY's and all funds were stolen.
What is my next move? i called the gift card department and they said since the funds have already been drained that i need to dispute it with my Credit card company....so i did that....and 2 weeks later i got an email this morning saying :
""""We previously let you know that we might rebill your account if we received sufficient support from the Merchant. Credit(s) for $2,800.00 was issued to the above referenced account.
We have now received support/explanation of the charge(s) and a copy of the supporting information is attached/explained. Due to this response, we have removed our previously issued credit(s) and rebilled your account for $2,800.00. You'll see the debit(s) reflected on an upcoming billing statement.
If after reviewing this information you still feel credit is due, please notify us so that we may resume our investigation. We appreciate your cooperation in helping us to resolve this matter to your satisfaction and apologize for any inconvenience this may have caused. If we can be of further assistance, please call the toll-free telephone number on your billing statement and speak with a Customer Service Representative."""""
I never uploaded any documents online or received any calls from the dispute department to hear my side of the story...it seems as though they decided that since UPS shows the package delivered to my mail room that I got it...which is wrong.
Is this scenario something that justifies a dispute with my credit card company? or am i SOL ?
Was this Chase? I had exactly the same response myself. We ordered a $5,000 piece of equipment for our store last June. The equipment never worked and, after months of working with the manufacturer (they kept promising software updates, new parts, 'we're working on it', etc) they finally told us just to send it back and they would refund me. We sent it back in Dec. (proof of FedEx delivery) but no refund. Disputed with Chase and they came back last week saying we needed to take the machine and get a second opinion from another source who can examine the machine and attest that it does not work. They don't seem to understand that is impossible as the manufacturer has both the machine and my money. They acknowledge that the only way I can win the dispute is to provide this document and they acknowledge that this document is impossible to provide as we no longer have the merchandise but they give me no way out of this Catch-22. So last week, they re-debited the amount as I am unable to provide the second opinion and I am now out $5,000 with my only recourse SCC. Could have saved myself 5 months. Thanks, Chase!
I guess my point is, Chase isn't going to help you. They suck. What does your mail room say happened to the package?