Stolen Gift cards in mail room
Apr 17, 2016, 3:24 pm
#61
Join Date: Mar 2015
Posts: 283
I disagree with this. What do you think constitute "deliver the product?" Giving product to do the recipient and check their IDs? I'd argue that the merchant has delivered the product and that disputing the charge on the credit card is a wrong move.
The OP should dispute the Macy's transactions on the Amex gift card. However, it's up to the OP to prove that his gift cards were stolen and used at Macy's. Getting the police involved would be the first step.
The OP should dispute the Macy's transactions on the Amex gift card. However, it's up to the OP to prove that his gift cards were stolen and used at Macy's. Getting the police involved would be the first step.
If a merchant doesn't want to pay for that level of delivery service, they accept the possibility that a package (perhaps very valuable package) won't make it to the recipient.
Many merchants require direct signature delivery for valuable packages, to protect themselves precisely in these types of situations. If Amex thought that a signature release was appropriate, they should have required one.
Apr 18, 2016, 10:07 pm
#62
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Yes, in fact, delivering to a verified recipient, with an ID check, is the definition of delivered.
If a merchant doesn't want to pay for that level of delivery service, they accept the possibility that a package (perhaps very valuable package) won't make it to the recipient.
Many merchants require direct signature delivery for valuable packages, to protect themselves precisely in these types of situations. If Amex thought that a signature release was appropriate, they should have required one.
If a merchant doesn't want to pay for that level of delivery service, they accept the possibility that a package (perhaps very valuable package) won't make it to the recipient.
Many merchants require direct signature delivery for valuable packages, to protect themselves precisely in these types of situations. If Amex thought that a signature release was appropriate, they should have required one.
Apr 19, 2016, 8:26 am
#63
Original Poster
Join Date: Sep 2015
Posts: 24
There were no options given to me. I expected that a signature would have been required. Certainly expected the UPS driver to be competent enough to not leave it in an open mail room. They deliver enough of these packages to know the sender's address and have a clue as to what is inside.
I'm not going to say this is an inside job by UPS but i'm also not shocked if that package never even made it to the mailroom
Apr 19, 2016, 2:58 pm
#65
Join Date: Nov 2013
Posts: 572
There were no options given to me. I expected that a signature would have been required. Certainly expected the UPS driver to be competent enough to not leave it in an open mail room. They deliver enough of these packages to know the sender's address and have a clue as to what is inside.
I'm not going to say this is an inside job by UPS but i'm also not shocked if that package never even made it to the mailroom
I'm not going to say this is an inside job by UPS but i'm also not shocked if that package never even made it to the mailroom
Apr 19, 2016, 3:21 pm
#66
Join Date: May 2005
Location: DFW
Programs: AA Plat
Posts: 271
Apr 28, 2016, 7:43 am
#70
Original Poster
Join Date: Sep 2015
Posts: 24
still holding my breath but after typing up a one page doc of my case and attaching it as 'evidence' AMEX issued the credit of 2800 to my account. I'm not asking much questions right now or prying.
Again, i still don't feel 100% confident but so far it's a good sign.
Again, i still don't feel 100% confident but so far it's a good sign.
May 7, 2016, 4:30 pm
#71
Join Date: Feb 2012
Location: Los Angles
Posts: 2,101
Yes, in fact, delivering to a verified recipient, with an ID check, is the definition of delivered.
If a merchant doesn't want to pay for that level of delivery service, they accept the possibility that a package (perhaps very valuable package) won't make it to the recipient.
Many merchants require direct signature delivery for valuable packages, to protect themselves precisely in these types of situations. If Amex thought that a signature release was appropriate, they should have required one.
If a merchant doesn't want to pay for that level of delivery service, they accept the possibility that a package (perhaps very valuable package) won't make it to the recipient.
Many merchants require direct signature delivery for valuable packages, to protect themselves precisely in these types of situations. If Amex thought that a signature release was appropriate, they should have required one.
1) If the cards were not drained Amex should reissue or refund.
2) For fraud The merchants insurance must cover it
3) Was shipping included (free shipping?) in the price of the product?