Originally Posted by
iamfrugal
I use OV to manufacture spend. Not a lot ,but a regular thing. For the first time, I get an odd message on the machine as I attempt to get my MO. Okay, I think maybe a glitch. Two more attempte=same message. Oh boy. So after a somewhat longish hold , a get a ticket number and send off my pics of the info .I mean, one in probably 100 isn't too bad but a real annoyance. Anyone had this issue? Basically, I cannot get my balance online or use the $500 balance on my OV prepaid debit. Shall I dispute the charge? It was on my Amex and they rock in that area.Ideas?
Call OV first. They have good CSRs in the US. The two times I have had activation issues, they were able to help sort out the problem with no losses. They will ask you to send in a scan of the receipt that shows you purchased the card you are calling about.