Originally Posted by
LH4116
They always say that when they refuse to do their job properly. Don't know how many times I've been told "the system is down" for even simpler requests. Wait a few hours and call again.
Calling back repeatedly did indeed work. Seriously, how hard can it be for TK staff to process an upgrade using TK miles on a TK flight? Seems like it should be first day on the job stuff. Irritating to say the least