Originally Posted by
TheMadBrewer
So the OP was told something was new Delta policy. Knowing how front line people sometimes don't know the rules as well as we do but also knowing that Delta does change the rules with no notice (and often no notification) they went to a higher lever person -- who in theory should be more knowledgable -- to inquire as the current state of the rules.
That higher level person at that point was unnecessarily rude to the OP, who then escalated to a supervisor.
I don't see that as unreasonable, but this is FT, so of course they are fair game...
I think that's a good summary.
As far as I can recall, the FT wisdom to date has been that your bid at check-in is not binding or limiting. Based on that, it is hardly out of line to negotiate at the gate. And I would have been peeved to be told that no flight leaving today would be paying a higher VDB, and find that statement to be erroneous.
But it seems that the check-in bid is now limiting. If that's the policy now, that's an important change.
David