<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by WHBM:
Almost the worst are those marshalling the long queues who bawl and shout, and really give the impression that they wish they were issued with a cattle prod to do their job.</font>
In general, I agree. But there is one INS "yeller" guy at SFO arrivals who is friendly and kind and funny -- shaved head, caucasian, youngish, do you know who I'm talking about?