Originally Posted by
hookthem
Was in my room this evening, a couple walks in... The Marriott I am staying in accidentally gave other guests my room.
What to do?
A. I don't appreciate being seen by strangers while I don't have clothes on
B. If I wasn't in my room at the time, they would have had full access to all of my belongings
I am lifetime plat... Never had this one happen. Any suggestions?
While not ideal, rooms can get assigned to guests that are already occupied. Over many years of travel I've had it happen a few times on both sides (my entering or them entering). On the former I head back down to the front desk, explain the room is occupied, they're usually mortified they gave me a room they thought was empty, and re-assign me another one. On the latter sometimes I've been clothed; sometimes I've been naked. I've learned to just throw the deadbolt when I'm in the room. That also keeps housekeeping out if they do a brief knock & start to enter right away.
I've never asked for compensation.
Originally Posted by
Duke787
I wouldn't "ask them for anything" but I would let them know what happened and voice your displeasure and I would imagine they will provide a goodwill gesture in return. I find it more effective though when you don't demand compensation.
Agree.
Originally Posted by
RogerD408
It happens a lot more than gets reported here. I always set the locks when I am in the room, alone or not. Should there be an event demanding access, the property can bypass all the locks and chains if needed. Just better for keeping the unwanted intrusions down. Unfortunately there is nothing you can do if you are not in the room. Best not to leave temptation out just in case.
Do let the FDC/FDM know it happened. Don't go demanding anything. You might be surprised what they may offer.
Agree. Any hotel can get into a room if they need to, whether it be a master override or taking the door off. Whether it be another guest, minibar or engineer folk, I always have the deadbolt on when I'm in the room. I also make sure to use the hotel safe for valuables or laptop/tablet, etc, if I'm not going to be in the room.
Don't demand compensation. You may get it; you may not. Chalk it up to a learning experience to bolt your door. Presumably at 29 you won't be in danger of a heart attack, etc.
Cheers.