FlyerTalk Forums - View Single Post - Stranded in Singapore due to OZ Irrops on UA Award ticket

Mar 10, 2016 | 11:12 pm

#8

Kacee

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Quote:

Originally Posted by mbalaev

Thanks a lot - it makes sense that OZ should have arranged the routing to ADL.

Par. 10.2.3 is troublesome though. OZ can just refund me the ticket and say "good-bye" to avoid paying for next segments. I dunno if they can refund me United miles, but if they can, I can be screwed.

But they didn't offer any of the three options. They are not permitted to just abandon you.

Most carriers accept their rebooking obligation simply as a matter of course, so this was a really unfortunate experience.

I suspect you will have a very difficult time getting OZ to accept responsibility or provide any compensation.

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