Originally Posted by
Canaan
If I read it correctly you made a reservation for a car with winter tyres (your screenshot of the reservation). Sixt claims that you signed a contract at the counter for a car without winter tyres and you received a discount for that. If this is correct it sounds to me as if they didn't have the Maserati and offered you some alternatives. You selected the M5. Did they tell you something about the tyres at this point?
Absolutely no discussion of tires, I never would have agreed to that.
And, there was only one option offered-- the M5. So not something I selected, it was selected for me (again, with the right tires, not a bad outcome at all-- but wasn't any choice of car given at time of my arrival at MUC.)
I specifically asked if that was the only option and was told-- not rudely, but effectively-- "you're lucky we have anything!" And, again, had no objection, per se.
As far as whatever "discount for received for a vehicle with summer tires"-- if that's in their paperwork somewhere, they would have snuck that in there and it absolutely is NOT something I agreed to. NOR DID IT COME UP at -any- time during my *numerous* conversations with them during the rental.
It's a very reasonable question you ask-- don't want to in any way come off as otherwise. But cannot emphasize strongly enough-- there was NO discussion of me accepting a car without winter tires-- or any discussion of tires whatsoever with anyone at MUC Sixt at the time I picked up the car. I hadn't the slightest idea such a thing was possible (again, not talking all-seasons vs. true winter tires-- rather summer-only high-performance tires vs. the "tires suitable for winter" that I reserved.)