Originally Posted by
gnib
Hello Everyone,
I've been a *gold member with Air Canada for some years now. For the past 2 years since EVA joined Star Alliance, I've been buying B class fares with them and using my Aeroplan miles to upgrade to Roayl Laurel. Usually YYZ-TPE-MFM and back.
However, when I tried to do this again this week. I was told by EVA that they no longer allow star alliance upgrades on "married segments", i.e. layovers in TPE less than 24 hours.
They only way they said that I can upgrade using my miles is if I fly only YYZ-TPE-YYZ, or choose a connecting flight to Macau/HK that is more than 24 hours from the arrival flight and vice versa.
Has anyone else run into this issue???
P.S. EVA offered a full refund without charges since "this is a new rule this year" according to their customer service rep.
*A upgrades on other carriers usually are per segment. I would think they would have to offer *A upgrades on a per segment basis at least so if you are flying YYZ-TPE-MFM are OK with only an upgrade only on the YYZ-TPE segment they might be able to do that. If they won't even do that then I would contact *A because they claim this as a listed benefit of *A so if a *A airline isn't following the *A rules there may be some pressure put on by *A. Note that there has to be *A upgrade availability.
http://www.staralliance.com/en/upgrade-awards
Bolding mine.
With an upgrade award you can use accumulated miles or points to "pay for" an upgrade, allowing you to fly in a class of travel that is one higher than your original booking.
This award is applicable across all 28 member airlines. Star Alliance is the only alliance to offer this benefit between all its airlines.
How to upgrade:
Through the *A link I can select an Aeroplan page to request a *A upgrade. Have you tried using the link on the Aeroplan website to request an upgrade?
http://www.aeroplan.com/saua/Upgrade.do
Redeem your miles to upgrade one segment, one cabin of service on your purchased ticket when traveling on flights of participating Star Alliance carriers