Originally Posted by
orion2000
Thanks for the updated info, Buaires.
It is frustrating to have to explain the same thing again and again.
At least you received an answer (although not in your favor).
I hope they can get it straightened out so that you receive your points shortly.
In my case, noone has answered me since I sent a PM to AccorHotels Concierge.
Maybe I should contact the Customer Service again (via their website) ...
I have another 4-day stay early March, hopefully I will get the Bonus Points on this stay ... I'll keep you updated.
And actually, I received two replies denying me the Bonus Points. I guess the first one was a reply from the e-mail I directly sent to Customer Service (through their website), and I guess the second one was a reply thanks to the PM I sent to Amy.
Keep us updated if you ended by having a reply on your e-mail(s) ...