Concierges are good people when they do a good job. I just turned 20 and do not get the best concierge service unless i am staying somewhere like the Ritz or the Peninsula. The business hotel conciereges are horrible. I remember being in the Palace Hotel in Madrid and was treated very very well. I believe concierges at many top hotels have gone to hotel school. I know of a friend that went to Cornell hotel school and worked as the head of the Concierge department at the Boston Ritz. Point being, they should be educated and know whats going on.

IN terms of concierges making money, they do make a few bucks sending all their guests to the most expensive restaurants in teh city. I believe they get commission off of their reservations. They make lots of money off of tickets, but hey it sucks working at a hotel unless you own it. I was considering hotel school myself because I love the idea of travelling, but its best to be served than serve.