Originally Posted by
Boraxo
However I find it hard to believe that Uber cannot tweak its software to distinguish between driver-initiated cancellations and passenger-initiated ones. And in any case, you can't charge a fee for a service you don't provide. Really it should be the other way around - Uber should assess a penalty against the driver and credit the customer.That would quickly eliminate this nonsense.
Their software does distinguish between driver-initiated cancellations and passenger-initiated cancellations. And when drivers initiate the cancellation, they can choose whether to charge the customer the cancellation fee or not. They're only supposed to charge the customer if it's the customer's fault that the ride didn't happen (usually because the customer no-shows). Also drivers who cancel too often can get terminated by Uber.