Originally Posted by
skywardhunter
"This service"? Not sure what you refer to, but I was speaking of the EK IT System as a whole. Considering the legacy mainframe stuff they're dealing with in terms of ticket issuance etc, they're pretty decent. And yes, if others are worse it makes it ok, or better at least.
Their IT service and the website in particular.
There are too many issues to be able to call it decent. I disagree with using "it's better than xxx's system" as an excuse for not addressing problems. That's a sure fire starter of a race to the bottom.