Originally Posted by Dr. HFH

I have the same experience. I dealt with someone in Customer Care when they cancelled the tickets on the SGN/HAN fare mistake. He was a complete gentleman; and we came to a mutually acceptable compromise to settle the problem. I know that others did not have the same experience. I assume that the stridency which was evident in their FT posts was also apparent to QR staff. That type of approach is unlikely to be successful in this culture.

Not saying that that's why you were unsuccessful, Myron JP Chiu, just that Customer Care can, indeed, be very solicitous and make the customers feel appreciated. YMMV, I guess.