skywardhunter

AFAIK it's in-house.

Also to be honest compared to other airlines I find EK to have the most comprehensive and relatively good IT Solution. Granted, there are issues and flight search on their website is horribly slow, but have you ever looked at the Etihad App or website? Or SAA? Qatar is a JavaScript nightmare, geting things to work on there is like playing the lottery, and a lot of the Asian carriers have very outdated websites, if you look at TG or CX, their methods of data input and display are not very current.

EK on the whole is pretty up to date with the current trends when it comes to online stuff, the side-effect being that occasionally a few things don't work. This whole "EK IT is the worst" I think is a massive exaggeration (even though I've been part to it, I now have changed my mind).