Originally Posted by
bbirds
I spent $900 on a economy plus membership which entitles myself and eight others on my reservation to be moved to economy plus seating. On my last flight this past weekend four people in my group had this seats changed from economy + to regular economy. I was told it was because of an airline change am I supposed to check every 10 minutes to see that my seats have not been changed .
This coming weekend I noticed yesterday that my seats where changed from economy + back to economy I called up and had them change it back. This is crazy there has to be a way to signify people that have united economy plus memberships and the people moved up with myself.
Any thoughts? I fly every weekend the next 6 weeks and do not want to be glued end to united website
United.com is flukey with seat assignments, regardless of subscription or not.
My advice: Take screenshots of the seat assignments in E+. Hopefully everything goes well. If not, I would be requesting a refund of the $900, up to and including a dispute with credit card (assuming within time frame allowed).
It seems the only way United fixes things is when it costs them money...and some fool at United continues to decide that customer satisfaction tanking is not a real money cost.