Originally Posted by
amybd
I booked a ticket with an expiring certificate (purchased with expiring points the year before). The flight now has an over 2 hour schedule change. Per AA rules, I believe I should be able to change to a different flight between the same airports, or get a refund. Obviously a refund of an expired certificate is not a very useful refund. Has anyone tried to ask them to use the certificate for a different destination? What do they usually do in this situation?
I received a flight change notification for a BX1A reservation, where the return flight was moved up more than 2 hours, leaving a layover of more than 4 hours. I called the platinum line, was able to change to a different flight, connecting in DFW instead of MIA, with a departure date much closer to the original flight. PLT agent apparently called meeting services, who reportedly authorized the change - even though the new flights were not available in saaver inventory.
1. No harm to call and ask
2. If the answer is no, HUCA