FlyerTalk Forums - View Single Post - UA initiates Account Security Update (Security Q&A authentication added 2016)
Old Feb 12, 2016, 3:17 pm
  #85  
ORDBound
 
Join Date: Nov 2008
Programs: UAL-1K/MM, Marriott-Lifetime Platinum, SPG - Platinum
Posts: 66
Angry ...

Just got off the phone with United.

I made the changes this morning. This afternoon, I did the "Forgot Password" and was stuck in the security question loop.

I called Web support, the first response was essentially "You are doing something wrong"..So they tried and received the same answer. Told me an email will be sent when the issues are resolved.

No timeline. I asked what to i do in the meantime to make a reservation. "Call us and get charged a fee".

The mobile app lets me see my reservation, but once i try to to anything with it, I receive "United data services not available"
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