Originally Posted by
Nephroid
Now I understand that carriers make mistakes, but when they do, I would expect them to either honor their commitment or at least find another way to make up for it. Especially with some of their most loyal flyers. What do you think? Am I being unreasonable?
Suggest you recalibrate your expectations of UA or pick another carrier if you want this kind of service.
A friend status matched to DL a few years ago but didn't end up flying with them very much. She wrote them an e-mail saying "hey DL CS, it says here in this message you sent me that my status was good until 2017 -- can that be right?" (She matched in late 2014 or early 2015, I forget.) They wrote back saying "oops, that was a typo on our part, our match was good until Jan 2016. But because it was our mistake, we're going to honor the deal and have extended your FO status to 2017". That was great CS, and I have seen other examples of DL making a mistake but being very polite about honoring it (memorably the $40 F fares a few Christmases ago). I have seen fewer recent examples of UA intentionally choosing to honor mistakes like that.