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Old Feb 11, 2016, 7:06 am
  #15  
Michael19887
 
Join Date: Aug 2013
Programs: HH Lifetime Diamond, DL PM, Hertz President's Circle
Posts: 920
Everyone who receives this email, make sure you print it as well as any reservation you booked as proof and be prepared to fight. I was targeted last year, but it took me two months of fighting with guest assistance to get the 130,000 points I was shorted from a stay last year. No one I spoke with understood what the rate was. A helpful diamond desk agent who knew what to do finally posted them after opening 2 guest assistance cases. I even had to forward the email Hilton sent me and that wasn't enough for guest assistance. Be prepared to get frustrated.
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