Originally Posted by
aktchi
Switch to Briggs & Riley.

Indeed, B&R is the last of a dying breed, and they proudly proclaim on their website that " That’s why we’re the only luggage company to offer a lifetime repair guarantee on all our bags - simple as that."
Even Rimowa which I love and currently use only offers a 5-years warranty.
I have owned at least a dozen Hartmann luggage pieces, the ones proudly made in Lebanon, TN, before their sell-out to Samsonite, and those luggages were indeed warranted for life (of the company, that is). Many pieces sent in from repair & refinishing came back looking like new.
I just don't like the look of B&R, even though I use their laptop roll bag.
So I settle for Rimowa with 5-years warranty, and some Tumi pieces that my wife use. Funny thing is that Tumi seems to be selling quite well!